Why Use Hippo Claims Service
Navigating the claims process during illness or injury can be overwhelming, which is why having an experienced claims expert by your side is essential. Our dedicated team is here to advocate for you, ensuring your insurance benefits are maximized with professionalism, empathy, and efficiency.
In time of need, we are committed to delivering accurate and compassionate claims services in times of need. We promise to ensure that fair is swiftly and reliably provided to those entitled, acting as your trusted partner every step of the way.
Our experienced team is dedicated to fulfilling a dual mission:
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Safeguarding your current protection: We streamline the claims process to ensure timely and hassle-free payouts, reducing stress when it matters most.
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Activating your overlooked benefits: We assist in recovering cancelled default insurance policies from your previous superannuation accounts and support you in accessing additional entitlements, including the National Disability Insurance Scheme (NDIS).
At Hippo Claims, we believe that every rightful benefit should be recognised, claimed, and never forgotten.
Recent Hippo Claims Cases
Occupation | Insurance Products | Reason(s) of Claim | Amount payout(AUD) |
|---|---|---|---|
Mining Operator | Life Cover (Terminal Illness), TPD | Cervical Cancer leads to death | $540,000 |
Corporate executives | TPD (any occupation) | Major Depression & PTSD | $2,800,000 |
Mortgage Broker | Income Protection | Depression | $20,000 monthly benefit to age 65 |
Homemaker | Zurich Active Cover | Stage 1 Breast Cancer | $200,000 |
Child | Child Cover | Accidental Burns | $15,000 |
Boilermaker | TPD (any occupation) | Traumatic Brain Injury and PTSD | $34,000 |
Office Worker | Income Protection | Accidental Fractured arm | $2500 monthly benefit for 2 years |
Hippo Claims Expertise
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At Hippo Insurance, we manage all Income Protection, Trauma, Total and Permanent Disability (TPD), and Death claims, including Terminal Illness. Our streamlined and proactive approach often enables us to achieve claim outcomes faster than the industry average.
Our expertise covers both retail insurance policies and claims made through your superannuation fund, giving you comprehensive support regardless of how your cover is structured.
While over 90% of claims in the industry are paid without the need for litigation, having the right claims expert makes all the difference. We ensure that insurers are acting fairly and reasonably throughout the process, and we know exactly what to ask and how to act to secure the best possible outcome for you.
That’s what Hippo Insurance delivers — trusted advocacy and expert claims management, so you can move forward with clarity and confidence.
2-Step Claim Advocacy Process: Helping Clients Start Their Claim with Confidence and Clarity
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Step 1: Claim Triage
Before proceeding, we conduct a thorough triage of your situation — including checking for any life insurance or superannuation entitlements.
We engage directly with the insurer on your behalf, review the details of your policy, and assess how your illness or injury may be eligible for a claim.
At the end of this stage, we provide a clear recommendation on whether to proceed and outline the best approach.
This ensures that if a claim is not supported by your insurance policy, you are not putting in time and effort into a claim that is likely to be unsuccessful.
Of the claims that we have recommended post triage stage- 99% have been successful.
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Step 2: Claim Management / Advocacy
We act as your dedicated representative, becoming the primary point of contact with the insurer — handling all written and verbal communication on your behalf so you can focus on your health and recovery.
Our advocacy includes preparing and assembling your claim, assisting with all required documentation, lodging the claim, and managing ongoing communication with the insurer until a final decision is made.
Our Fee-Simple and Transparent
We are one of Australia’s few dedicated personal insurance claims advocates. We charge a flat fee, with no hidden costs — making our service affordable and predictable.
Unlike some law firms that take a percentage of your benefit, we believe in a fairer approach. Compare our fees and service — you’ll see the difference.
For Hippo existing life insurance clients, we offer a free insurance claim service.
